Google Tours | FAQ

How does it work and what are the benefits to my business?
Your Google Street View virtual tour will be made up of a number of DSLR quality 360 degree panoramic photos of your business storefront and interior and will provide potential customers with a better sense of the layout, decor and viability of your business. Seeing is believing – click here to explore our virtual tours.


Once published, when someone searches  for your business via Google (which comprises 93.65% of all Australian Searches), they will see images linked to your virtual tour directly on the results page. In addition to Google Search, tours are published to Google Maps and Maps Mobile at no extra cost.


You can get the most out of your tour by embedding an enhanced version on your website or by sending potential customers links to a specific location within the business, in order to show a specific product or display.

How do I prepare my business for the photo shoot?
In preparation for our visit please turn on all of your lights and present the area as you would like it to be seen for the best result possible. The aim of the tour is to show customers what they would expect to see if they visited your business on a normal day.


We try to keep our prices at the most affordable in the market by removing the need to follow up on payments. Your photographer will ask you settle the account before leaving the premises. We accept cash, cheque, bank transfer, debit and credit cards.

Will my business be disrupted?
We carry out all our photoshoots with minimum impact to the business. It is up to you whether or not your business is open or closed at the time of the shoot. Day or night, populated or not, we work with total consideration to your business’ needs.

How long does it take?
Shooting time can vary from as little as 30 minutes for a micro business up to several hours for a large venue. It all depends on the number of camera positions and the size of your premises.

How fast will my tour be online?
Most tours are live within 1-2 days from the photoshoot. All of our photos pass through a quality control check to ensure all tours meet our consistently high standards.

How do Street View Virtual Tours appear on Google?
When potential customers search Google Search or Google Maps for your business, they will see images linked to your Virtual Tour. Watch a demonstration

Are Virtual Tours connected to Google Street View?
Yes! Google Street View will automatically connect your Virtual Tour to the closest connection within 15 m of the storefront. Please note, connections may not be immediate and can take 2-4 weeks to be implemented.

Who owns the imagery?
The photographs produced by our Google Trusted Photographer are protected by Copyright Law and may not be reproduced in any manner without his/her written permission. Upon final payment, a Limited Reproduction License of the resulting images will be transferred to the client under the following conditions: (a) The Digital Files, Negatives and or Transparencies (slides) are the property of the client for commercial use and for the purposes of the reproduction and giving of photographs to friends and relatives. 

Where can I use my tour?
Google Street View | Trusted is just another layer of Maps, this means you can embed it into any web page that support HTML as well as social media pages like Facebook.

How much does it cost?
Virtual Tours are cheaper than comparable marketing/advertising expenses, as it is a one off fee, with no monthly or ongoing charges. Packages start at $299 for small premises. Please contact us to find out more or to schedule a free consultation* with a Google Trusted Photographer.
(*Free consults available to businesses within 20 km of Sydney CBD only) 

Are there any discounts?
Yes! We offer discounts to returning customers who wish to have their tour updated periodically, usually to reflect changes in store layout, seasonal merchandise etc. If you have other branches or get together with your neighboring businesses we can offer a Multiples Discount for booking them at the same time.

Can I take the pictures myself?
Business owners can still upload traditional still photos directly to their Google+ page, however, since Virtual Tours are produced by Google Trusted Photographers they are more widely distributed across a number of Google properties and branded with Google’s “Street View” markers.

What measures are in place to ensure privacy and legal compliance?
Our Google Trusted Photographers can exclude any areas of your business that you would not like to feature. To uphold the privacy of both the customers and employees, all individuals in the store are notified before their photo is taken. The business owner can also request specific blurring (security cameras, sensitive documents, employee and customer faces, etc.). We also ensure all vehicle licence plates captured are blurred and cannot be identified. The complete Google Maps photo and video policy can be found here.

What enhancements or add-on packages are available for virtual tours?
Enhanced Google Tours are the answer for businesses craving additional features for their Google Street View virtual tour. Advanced Tours feature our most powerful forms of VR innovations and technologies. Add navigational menus, info, audio and video hot spots, website links, social media links, interactive floor plans, aerospheres, and more.

How do I know which tour type is right for me?
Quickly compare and determine which tour type will best suit your business using the comparison chart here.

How do I share a particular 360 photo or scene within a virtual tour?
To find out how to share a specific 360 photo or scene within a Virtual Tour, Click here to read our instructions & watch a video demonstration. 

How do I add my Virtual Tour to Facebook?
To find out how to add to your Virtual Tour to Facebook, Click here to read our instructions or watch a video demonstration. 

How do I add my Virtual Tour to my Website?
To find out how to add to your Virtual Tour to your Website, Click here.

Does my tour need to be updated?
Some businesses update their Virtual Tour periodically to reflect changes in layout, design or if they have recently updated their stock. Update your virtual tour within 12 months to receive a 30% discount! Virtual Tours remain online until you wish to have it updated or removed.

Where can I find the Terms and Conditions?
View, print or download our Photography Terms and Conditions. Or read Google’s Terms of Service and Privacy Policies

Got a specific question?

Get a specific answer.